12Feb
Brittany Ferries – putting their customer experience at the heart of the enterprise.
Experience-centric organizations are rapidly emerging across industries, leveraging digitalization, tech platforms, value ecosystems, and innovative business models to deliver unique customer experiences.
12Feb
Expect a wave of new business for the ferry industry
Ferry businesses globally face dire losses, with up to 100% passenger traffic drop and 50% less vehicle traffic in the past year. Ro-Pax, vital for cargo, struggles with empty passenger decks and government support.
12Feb
Extending reach & improving efficiencies via API connectivity
Whilst the travel and tourism industry are on a slow road to recovery following the events of last year, we are all coming to terms with the new ‘normal’ and reacting to the new way people are now making decisions about where and how they travel.
12Feb
Frictionless customer booking journeys delivered by innovative ticketing solutions.
The COVID-19 pandemic has ushered in fresh challenges for businesses in the ticketed experience sector, prompting a need for time slot entries, advanced inventory management, and seamless customer experiences.