WE UNDERSTAND
YOUR PAIN POINTS
We don’t focus on a suite of features; we focus on your pain points. We concentrate on understanding all of your frustrations, your aspirations and the way you like to operate.
CONSTRAINED BY THE SYSTEM
This is something we hear too often! So many attractions are dictated to by their current technologies. Preventing them from adding new products, with new types of inventory, at new locations.
“We need to introduce new initiatives, some supplied by third parties and because of legacy system restrictions we are having to adapt our processes and introduce manual overrides which is inefficient and results in a far from ideal user / customer experience.”
The Expian Platform allows you to monetise in 15 different ways, any number of products, with unlimited capacity options, ticket options including memberships and passes.
The Expian Platform is API-first so naturally is connected with OTAs and channel managers but also seamlessly integrates with other business critical solutions. Our clients benefit from a unified future-proof system to streamline operations and cut costs.
INTEGRATIONS GO BEYOND OTAS
Some ticketing platforms include basic CRM, finance, retail modules, the Expian platform is 100% best of breed ticketing with recommendations and API endpoints to best serve your broader business critical requirements.
“As well as being able to sell via OTA channels and Ferry Gateway providers, our organisation needs more than some of the out of the box CRM & Finance functionality that sits within ticketing systems. We have our own preferred suppliers and finding a solution to integrate easily and seamlessly is not easy to find and the additional costs make it tricky to justify”
No two clients are the same
We have a dual purpose – on the impact the Expian platform has on the lives of our clients and on the lives of their customers.
We recognise no two clients are the same and as such our goal is to provide operational ease and efficiencies, enabling you to service your own customers in the way that suits your organisation but with the one common goal, to curate magical, memorable experiences.
“For too long I have had to adapt the way we sell our products and services in order to fit the legacy system way of working. Sometimes, it is literally trying to fit a square peg into a round hole. We have revenue targets and new product aspirations but our current system is holding us back.”
By extending true flexibility, the Expian platform enables you to enhance experiences and build stronger customer relationships by unlocking the full value of data that is valuable to your operation.
Expian enables fast, streamlined deployment without compromising on functionality. The P&O Ferries deployment is a clear example—delivered and fully live within just a few months, proving that modern platforms don’t have to take months to make an impact.
Fast, streamlined deployment to market
When new systems take months—or even years—to deploy, it’s more than frustrating; it stalls progress, drains budgets, and leaves frontline teams stuck with outdated tools. Many organisations invest heavily in replacements that never make it to launch or fall short of expectations.
“Our organisation has literally spent millions on attempted system replacements, that either fail to deliver on our requirements or fail to deliver completely.”
CUSTOMER- CENTRIC & EXPERIENCE-DRIVEN
We prioritise the customer experience over ticking off feature lists. Our flexible platform adapts to each client’s unique needs, empowering you to craft seamless, personalised journeys that unlock new opportunities for engagement, upselling, and cross-selling—at every stage, from booking to beyond.
“Working within the rigid parameters of a feature-focused, transactional platform has meant we have had to compromise on the visitor experience. Instead of shaping journeys around our guests, we’re forced to adapt our operations to fit the system’s limitations. This has created unnecessary friction at key touchpoints—from booking to arrival.”
Expian exists to provide our clients with the tools to respond to guest expectations in real time and deliver the kind of dynamic, memorable experiences that will keep your visitors coming back.
