Historic Attractions

Heritage attractions focus on conserving, maintaining and managing their historic and… architectural importance. The technology they adopt, however, does not have to be remain in the past.

Heritage attractions focus on conserving, maintaining and managing their historic and architectural importance. The technology they adopt, however, does not have to be remain in the past. Gone are the days when people learned about history simply from reading books. People are increasingly looking for experiences that bring history to life in an engaging way and nothing beats standing on the spot where history happened. Many of the worlds heritage attractionsrely heavily on admissions revenues but also memberships and donations to increase revenue contributions.

Alongside the ability to set-up unlimited ticket types, for unlimited venues, for admission tickets and special event tickets, the Expian platform allows for the creation of a variety of ‘Entitlements’. As the name suggests, these ticket types ‘entitle’ the bearer to pre-defined products that can be purchased from within the Membership Portal. The products can be discounted, complementary and / or exclusive to Members or Patrons only. Restrictions can be applied to when the products can be booked and / or when they can be redeemed. Administrators can specify if members can bring guests for specific products, and if so how many and at what cost.

The membership itself is given a validity period and a price. Once purchased, via a direct debit arrangement or paid in full, members can manage their membership from within the portal, purchasing tickets, with the discounts automatically applied. They can amend and cancel bookings, in accordance with the terms and conditions configured which may or may not include amendment or cancellation fees. They can purchase add-ons and extras and other recommended products. They can also upgrade and downgrade their actual membership, perhaps from a single membership to a joint membership.

The membership options can be prompted throughout the customer booking journey and surfaced as a recommended upgrade at all customer touch-points ensuring a greater uptake.

As many heritage attractions are a registered charity, the ability to prompt for donations and gift-aid is handled by the Expian platform.

The hardware supplied to our heritage attractions client enables them to deliver full customer service, even from their pocket. The equipment means staff can offer unparalleled customer service using the Expian smartPOS solution (Android-based mobile and desktop POS). Our system allows staff to sell and issue tickets, scan tickets, offer upgrades and manage any booking enquiries through one easy to carry and use device.

“We were looking for a system that would improve how we sell tickets, standardising our approach and streamlining processes for our passengers and colleagues. Therefore, user experience and ease-of-use was front and centre for our brief. We have been impressed by how quickly the Expian team got to know the complexities and issues that faced different teams within our organisation and understand what they need from our sales system.”

Chloe Friend

IT Director at P&O Ferries

"Their flexible platform streamlined our operations, boosted upsells, and improved the customer experience. The seamless integrations and real-time analytics have been game-changers for revenue optimization. Expian isn't just a ticketing system-it's a smart business solution."

James Carter

Operations Director

“We couldn’t be more thrilled to have delivered a smooth booking experience to the upcoming guests of 2024. As popularity has soared in recent years, it has been a real challengeto keep up with this technically, however, the team at Expian delivered exactly what we have been striving for on launch day. With a great booking experience delivered and a sold-out show, our attention can now immediately return to making this the most magical year yet.”

Matt Battle

Head of Brand at LaplandUK

“We are excited to be partnering with this innovative young company and are impressed with their ability to meet our complex and wide-ranging requirements. As a charity for everyone, we were particularly keen to find a partner that focuses on customer experience across all channels and can provide solutions that enable us to serve the needs of our different audiences."

Aideen Flynn

Head of Ticketing and Systems Strategy at Historic Royal Palaces