Sightseeing Tours

Whether bus or boat, Expian can reduce operational overheads and streamline efficiencies. Traditionally, highly time-consuming and repeatable tasks can be handled by Expian via a centralised highly intuitive Admin Interface.

Expian reduced operational costs of a sightseeing boat tour operator by streamlining the management of ticket inventory, variable complex schedules for events and general sightseeing, pricing and promotions, fulfilling voucher bookings, servicing trade partners and liaising with OTAs. Traditionally, these highly time-consuming and repeatable tasks are now handled by Expian efficiently via a centralised highly intuitive Admin Interface. All super quick and super easy to manage by a wider pool of administrators.

Using Expian’s reporting module Commercial teams can react instantly to sales performance which can be evaluated at a glance, determining percentage of capacity sold, quantity sold by day of week, forecasted position, traffic light identifier for over and underperforming products and sales caps for multiple distribution channels.

The Customer service team members can place bookings on behalf of customers or trade partners, amend existing bookings, redeem vouchers, send quotes and more plus the self-service trade partner portal adds to the operational efficiencies by allowing trade partners to log on to the reservation portal to place bookings and manage existing bookings in a complete self-service mode. Customers also have this ability, so amendments and cancellations can be dealt with then and there by the customer in accordance with the set terms and conditions. Finance don’t even have to get involved with any refunds as Expian handles automatically with the payment providers.

Expians out of the box integrations with OTAs and Voucher companies, means all tickets are redeemable via the available Point of Sale and Scanning Apps.

Consequently, contacts to the Customer service team were dramatically reduced.

“We were looking for a system that would improve how we sell tickets, standardising our approach and streamlining processes for our passengers and colleagues. Therefore, user experience and ease-of-use was front and centre for our brief. We have been impressed by how quickly the Expian team got to know the complexities and issues that faced different teams within our organisation and understand what they need from our sales system.”

Chloe Friend

IT Director at P&O Ferries

"Their flexible platform streamlined our operations, boosted upsells, and improved the customer experience. The seamless integrations and real-time analytics have been game-changers for revenue optimization. Expian isn't just a ticketing system-it's a smart business solution."

James Carter

Operations Director

“We couldn’t be more thrilled to have delivered a smooth booking experience to the upcoming guests of 2024. As popularity has soared in recent years, it has been a real challengeto keep up with this technically, however, the team at Expian delivered exactly what we have been striving for on launch day. With a great booking experience delivered and a sold-out show, our attention can now immediately return to making this the most magical year yet.”

Matt Battle

Head of Brand at LaplandUK

“We are excited to be partnering with this innovative young company and are impressed with their ability to meet our complex and wide-ranging requirements. As a charity for everyone, we were particularly keen to find a partner that focuses on customer experience across all channels and can provide solutions that enable us to serve the needs of our different audiences."

Aideen Flynn

Head of Ticketing and Systems Strategy at Historic Royal Palaces