18Feb
Optimising Sales Channels for Attractions
Optimising sales channels helps attractions boost revenue and enhance customer experience. This article covers direct sales, OTAs, resellers, and on-site strategies, showing how modern technology streamlines operations and drives growth.
12Feb
Improving customer service reputation
In today's digital era, a business's online reputation is paramount, starting with its website as the first point of contact for potential customers, making a seamless and intuitive ticket booking process essential for positive customer experiences.
12Feb
How do you design a booking system that works? We ask our Head of Product & Design, Jason Quinn
What are the challenges that face the travel and leisure sector, AI and personalisation. Jason also explains why cyber-security is a design challenge and you should ignore design trends.
12Feb
From dynamic pricing to AI-powered systems, what does 2025 hold for ticketing?
As the new year rolls on, the challenges that await are discussed with Expian's Managing Director, Yiannis Maglaras.
12Feb
Frictionless customer booking journeys delivered by innovative ticketing solutions.
The COVID-19 pandemic has ushered in fresh challenges for businesses in the ticketed experience sector, prompting a need for time slot entries, advanced inventory management, and seamless customer experiences.
12Feb
Extending reach & improving efficiencies via API connectivity
Whilst the travel and tourism industry are on a slow road to recovery following the events of last year, we are all coming to terms with the new ‘normal’ and reacting to the new way people are now making decisions about where and how they travel.
12Feb
Expect a wave of new business for the ferry industry
Ferry businesses globally face dire losses, with up to 100% passenger traffic drop and 50% less vehicle traffic in the past year. Ro-Pax, vital for cargo, struggles with empty passenger decks and government support.
12Feb
Brittany Ferries – putting their customer experience at the heart of the enterprise.
Experience-centric organizations are rapidly emerging across industries, leveraging digitalization, tech platforms, value ecosystems, and innovative business models to deliver unique customer experiences.
12Feb
Avon Boating to increase sales at multiple touch points using Ticknovate’s live POS system
Avon Boating today announced that it has appointed Ticknovate, the advanced ticketing platform, to manage ticket sales, promotions and on-board payments across its range of river cruises and private charter services.
12Feb
Airbnb’s limited foray into experiences helps everyone else
Airbnb’s IPO at the end of last year was an event that was anticipated to give the travel industry a much needed shot in the arm with some positive news. In many ways it was, but for the experiences sector it didn’t quite happen as intended.
12Feb
A summary of ‘The global status of ferry digitisation – uncovering the passenger & operational advantage’
This comprehensive report published by Inmarsat and conducted by JG Maritime Solutions Ltd details the challenges faced by the ferry industry and the increased need to adapt and embrace digital solutions to become leaner, more agile and efficient.
12Feb
A Gift Aid Success Story: Leveraging ticketing systems for Enhanced Fundraising
Gift Aid is a crucial tax incentive for UK charities, allowing them to claim an extra 25p for every £1 donated. Discover the benefits of HMRC-compliant reporting, donation prompts & seamless donor experiences.
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