In a world of increasingly complex customer journeys, event ticketing platforms are no longer just about selling tickets; they’re about owning the entire experience. At Expian, we’ve built a platform that’s more than just a tool; it’s an operational backbone for ambitious event organisers looking to streamline their ticketing, unlock new revenue streams, and truly understand their audience.
Whether you’re managing a single site with variable schedules or orchestrating a multi-venue, multi-product experience with thousands of daily visitors, Expian gives you complete control, and then some.
Event Ticketing Platforms Should Work for You, Not Against You
Let’s face it. Most legacy event ticketing platforms were designed for a simpler time: one event, one ticket, one transaction. But your business isn’t one-dimensional. You need flexibility to sell not just tickets but curated experiences, upsells, and bundles, while capturing the data to improve each interaction.
At Expian, we’ve redefined what a modern event ticketing platform should be. Ours is modular, highly extensible, and built to handle complexity with ease. Whether you’re offering single-day access, multi-use passes, live events, admissions, dining, or rentals, we’ve got the infrastructure to bring it all together.
Event Ticketing Platforms: Sell Tickets with Flexibility and Intelligence
The first job of any ticketing platform is to sell tickets. But not just any tickets, the right products to the right customers at the right time.
Expian’s platform allows you to define any number of ticket types and groups: dated, undated, timed entry, single-use, multi-use, and anything in between. These products can be restricted to specific sales channels or surfaced dynamically based on availability, customer preferences, or promotional campaigns.
Want to offer early-bird pricing? Done. Need to limit availability to your trade partners? Easy. Looking to cross-sell a VIP lounge or afternoon tea? Just configure it in your admin portal.
Our advanced configuration options let you set rules around product visibility, pricing, eligibility, and redemption, all from a single source of truth.
Collect Meaningful Data at Every Touchpoint
Data isn’t a buzzword; it’s the bedrock of commercial strategy. At Expian, our platform doesn’t just collect transactional data; it collects behavioural insights that help you optimise operations and marketing in real time.
From the moment a customer starts their journey, be it browsing, booking, or checking in, we capture key metrics across:
• Purchase channels
• Product combinations
• Timing and frequency of purchases
• Redemption patterns
• Upgrade and upsell acceptance rates
• Membership take-up
• Referral and voucher usage
All of this flows through to powerful dashboards and reporting modules, available through our admin portal. That’s not just helpful, it’s transformational.
With yield reports and audit trails available at your fingertips, your teams can make data-informed decisions on pricing, capacity, and future offers, without relying on slow, manual processes.
Grow Your Audience Through Experience Monetisation
You don’t just want more ticket sales. You want a bigger audience, higher per-capita spend, and a platform that works as hard as your commercial team. That’s where Expian stands out.
We help you monetise every step of the customer journey:
• Upgrades & Extras: Surface optional purchases such as premium seating, queue jumps, exclusive tours, or merchandise at the point of sale and throughout the booking process.
• Combination Tickets: Create bundled experiences across events, venues, or third-party attractions, with logic-driven discounts or priority access.
• Dining & Rentals: Configure experiences with seating plans, dining capacities, and rental durations for everything from Segways to rowing boats.
• Promotions & Vouchers: Drive conversions with limited-time offers, discount codes, and voucher redemptions—all managed in one place.
• Memberships & Subscriptions: Build loyalty with fully integrated membership products, complete with self-service portals and targeted upselling.
By letting you layer revenue-generating options into every transaction, we increase both average order value and customer satisfaction. It's a win-win.
Empower Customers and Staff with Self-Service Tools
Our event ticketing platform isn’t just for your back office; it’s built for the front line too.
Customers can manage their bookings with ease through a branded Customer Portal, including amendments, cancellations, refunds, and rebookings. Trade partners have their own web-based portal to sell contracted inventory according to your commercial terms.
For staff, our POS application works across desktop and mobile, with live inventory, upgrade capabilities, and seamless payment options. And for organisations looking to streamline peak operations, Expian integrates with self-service ticket machines and automated entry barriers, enabling faster throughput and smarter upsell opportunities based on real-time data like queue length or time of day.
One Platform, Endless Possibilities
From festivals to museums, heritage railways to theme parks, Expian is used by operators who don’t fit into a single box. That’s because our platform is designed to handle operational complexity without compromising customer experience.
Have multiple venues within one location? Need fine-grained control over capacity allocations across online, call-centre, and group bookings? Want to sell a landbridge journey from A to C via B? We don’t just accommodate that. We expect it.
Our platform configures to the way you operate, not the other way around.
Built to Scale, Built for Results
Expian isn’t for businesses that want a plug-and-play template. It’s for those who want control, flexibility, and a partner who understands that ticketing is just one part of the customer experience.
If you’re looking for an event ticketing platform that goes beyond the basics, one that helps you sell smarter, gather better data, and grow faster, then it’s time to talk to us.
Visit www.expian.io/features to learn more or get in touch to see how we can help transform your event operations from the ground up.
Expian – The Event Ticketing Platform That Works For You.