At Expian, we understand that delivering an exceptional visitor experience goes far beyond just selling tickets. In the world of heritage attractions, where history meets modern technology, providing an engaging and seamless journey from start to finish is crucial. Visitors expect more than a simple transaction—they’re looking for a personalised experience that brings history to life, and that’s where our attractions ticketing platform steps in.
Our platform is designed with one goal in mind: to help heritage attractions like yours connect with visitors in meaningful ways before, during, and after their visit. By streamlining the entire process, from booking tickets online to fostering ongoing relationships, we’re helping you create an unforgettable experience that keeps visitors coming back for more.
Before the Visit: Building Excitement and Connection
The journey to a great experience begins long before visitors step foot on your grounds. These days, most people are booking tickets online before they even think about visiting an attraction. That’s why it’s essential to make the booking process as easy, engaging, and personalised as possible.
With our ticketing platform, visitors can easily purchase tickets, select their preferred entry time, and even choose from a range of ticket types—whether it's general admission, special events, or annual passes. But what really sets our platform apart is its ability to suggest upgrades at the right time. By promoting memberships throughout the booking journey, we’re not just selling tickets—we’re creating opportunities for long-term relationships.
Memberships are a powerful way to engage visitors before they even arrive. Our platform allows you to offer exclusive benefits like discounts, early access to events, or priority entry—all while prompting your visitors with personalised membership options at key moments during their booking experience. This proactive approach has proven to drive higher membership uptake, meaning more repeat visitors and more consistent revenue for your attraction.
Another feature that makes our platform stand out is the ability to offer “entitlements” for members. These can include access to discounted tickets, exclusive offers, or special events, giving visitors even more reasons to become loyal supporters of your attraction. And because the products can be redeemed at specific times or locations, it adds a layer of exclusivity that makes the visitor feel valued before they’ve even stepped inside.
During the Visit: Seamless Integration for a Hassle-Free Experience
Once visitors arrive at your attraction, the ticketing platform doesn’t just disappear—it continues to play a key role in ensuring everything runs smoothly. Thanks to our smart POS solution, your staff can provide exceptional service from anywhere on-site. Whether they’re issuing tickets, scanning entries, or assisting with upgrades, everything happens quickly and efficiently, all through a simple handheld device.
We know that managing large groups or special events can be tricky. That’s why our platform supports group bookings, educational tours, and B2B sales, allowing you to cater to different types of visitors with ease. Whether it’s handling group discounts or limiting the number of tickets available for a popular event, our platform’s flexibility ensures that everything is under control.
While on-site,visitors can also access membership benefits, such as discounts on merchandise or special exhibitions, ensuring they continue to feel valued and engaged. By offering the option to purchase add-ons or book exclusive experiences during their visit, we give you the chance to enrich their time at your attraction and, of course, drive additional revenue.
After the Visit: Keeping the Connection Alive
Visitor engagement doesn’t stop the moment someone leaves your attraction. In fact, some of the most important moments for building loyalty happen after they’ve gone. That’s where the true power of Expian’s ticketing platform comes in.
Through our system, you can easily prompt visitors to donate or sign up for Gift Aid, which helps support your attraction’s conservation and development efforts. By making the donation process simple and clear, we’re helping visitors feel like they’re part of your mission long after they’ve left.
But it doesn’t stop there. The post-visit experience is an excellent opportunity to continue building your relationship with visitors. With our platform, you can follow up with personalised emails thanking visitors for their time and offering special promotions for their next visit. Whether it’s a discount on tickets, early access to an upcoming exhibit, or a special members-only event, these targeted promotions keep your attraction top-of-mind and encourage repeat visits.
Plus, with valuable data gathered from each transaction, you’ll have the insights needed to create even more personalised promotions. Whether it’s offering exclusive deals to loyal members or reminding visitors about upcoming events based on their past interests, you’ll be able to keep them engaged and excited to return.
Why Choose Expian’s Attractions Ticketing Platform?
At Expian, we believe in delivering more than just a ticketing system—we offer a comprehensive solution that enhances every touchpoint of the visitor experience. Our platform is tailored to the needs of heritage attractions, providing seamless integration of ticketing, memberships,donations, and more.
With features like real-time booking management, membership upgrades, personalised entitlements,and mobile point-of-sale capabilities, we make it easy for you to provide exceptional service. And, because we know that engagement doesn’t end when the visit does, we provide tools to keep your visitors connected through targeted follow-ups, donations, and promotions.
The bottom line?An attractions ticketing platform should be more than a tool for making sales—it should be a partner in building lasting, meaningful relationships with your visitors. With Expian, you’re not just selling tickets; you’re creating an experience that engages, excites, and inspires people before, during, and after they visit.
By enhancing the visitor journey through personalisation, seamless service, and ongoing engagement,you’ll not only increase revenue but also build a loyal community of supporters. That’s the power of our attractions ticketing platform—helping you connect with visitors in ways that go far beyond a simple transaction.