The Expian solution is capable of scaling to sell hundreds of thousands of tickets an hour, handling thousands of requests within a minute.
As part of the tickets booking experience, customers are presented with a wide range of add-ons from merchandise and F&B options to ticket insurance based on the time of their visit and their group size. Via the right integrations, the system is capable of fulfilling those orders in a streamlined way.
In their confirmation emails, customers are presented with a link to manage every aspect of their booking. They also have the option to create an account for accessing all their bookings.
In order to deliver a really smooth, immersive experience, our event client wanted a system that will not only allow them to check in customers at different sections of the experience but one that offers them real-time information as to whether things are progressing according to plan and to identify any bottlenecks. Expian built a bespoke version of the reservations portal within a few weeks.
Multiple integrations have been delivered including integration with fulfilment companies, CRM and finance solutions in order to offer an integrated digital architecture with ticketing at its heart.