Sightseeing operator reduces overheads & increases average order value

Sightseeing operator reduces overheads & increases average order value

Reducing reliance on one adminstrator and streamlining of processes reduces operator overheads

Expian reduced operational costs of a sightseeing boat tour operator by streamlining the management of ticket inventory, variable complex schedules for events and general sightseeing, pricing and promotions, fulfilling voucher bookings, servicing trade partners and liaising with OTAs.  Traditionally, these highly time-consuming and repeatable tasks are now handled by Expian efficiently via a centralised highly intuitive Admin Interface.  All super quick and super easy to manage by a wider pool of administrators.

Using Expian’s reporting module Commercial teams can react instantly to sales performance which can be evaluated at a glance, determining percentage of capacity sold, quantity sold by day of week, forecasted position, traffic light identifier for over and underperforming products and sales caps for multiple distribution channels.  

The Customer service team members can place bookings on behalf of customers or trade partners, amend existing bookings, redeem vouchers, send quotes and more plus the self-service trade partner portal adds to the operational efficiencies by allowing trade partners to log on to the reservation portal to place bookings and manage existing bookings in a complete self-service mode. Customers also have this ability, so amendments and cancellations can be dealt with then and there by the customer in accordance with the set terms and conditions.  Finance don’t even have to get involved with any refunds as Expian handles automatically with the payment providers. 

Expians out of the box integrations with OTAs and Voucher companies, means all tickets are redeemable via the available Point of Sale and Scanning Apps.

Consequently, contacts to the Customer service team were dramatically reduced.

Features used
  • Full Customer Service at all touch points using portable handheld devices
  • Capping & Allocations
  • Journey Scheduling
  • Event Scheduling
  • Capacity Plans
  • Trade B2B booking portal
  • Customer booking portal
  • Group / Educational Bookings
  • Sales capping
  • Reporting & Yield Management
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